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Firstbank FAQs

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Banking FAQs

Are Firstbank deposit accounts FDIC insured?

How do I set up Direct Deposit of my payroll check?

How do I set up Direct Deposit of my Social Security check?


Can I get information about my account by phone?


What products can I apply for online?


Can businesses have accounts at Firstbank?


Does Firstbank offer IRAs online?


Is interest paid on Firstbank checking accounts?


Can I open an account if I don't live in the United States?
What if I live in the United States but am not a citizen yet?


Can I do all of my banking with Firstbank?


Can I look at all of my transactions at any time?


How frequently is my Firstbank information updated?


Are wire transfers possible to and from my Firstbank checking account?


How do I make a deposit to my account from a remote location?


Q: Are Firstbank deposit accounts FDIC insured?
A: Yes! Each individual customer at Firstbank is insured by the FDIC up to $100,000.
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Q: How do I set up Direct Deposit of my payroll check?
A:
If your employer participates in a direct deposit program, provide your Firstbank account information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.
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Q: How do I set up Direct Deposit of my Social Security check?
A:
Simply contact the Social Security Administration at (800) 772-1213. Have your Social Security Number and your Firstbank account information available to set up your direct deposit right over the phone.
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Q: Can I get information about my account by phone?
A:
Yes! Account information is available with our Customer Service Representatives during business hours at any of our offices and our Voice Response System for automated account information 24 hours a day at (800) 453-8700 or (989) 463-1616.
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Q: What products can I apply for online?
A:
Firstbank does not currently offer online application for deposit or loan products. Contact us with product inquiries. A customer service representative will phone you within two business days to discuss your confidential request.
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Q: Can businesses have accounts at Firstbank?
A:
Yes. Contact us with your specific inquiries and needs.
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Q: Does Firstbank offer IRAs online?
A:
Firstbank does not offer product applications for IRAs online.
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Q: Is interest paid on Firstbank checking accounts?
A:
Yes! Contact us for specific product and interest rate information.
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Q: Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?
A:
As stated on our application, at this time, we only accept applications from persons residing within the United States and the State of Michigan with valid U.S. tax identification numbers (Social Security Numbers). If you have questions, contact us. We'd like to hear from you.
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Q: Can I do all of my banking with Firstbank?
A:
Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday-banking activities can be performed from the comfort of home. Contact us with questions about your banking needs.
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Q: Can I look at all of my transactions at any time?
A:
Yes! With eBanking, you have access to your account information 24 hours a day, 7 days a week!
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Q: How frequently is my Firstbank information updated?
A:
Firstbank updates all customer information nightly. Whether you access our eBanking site or visit our customer service department, your account information is updated every day to reflect all account activity.
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Q: Are wire transfers possible to and from my Firstbank checking account?
A:
Yes! Funds can be transferred to and from Firstbank accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Call our customer service department at (800) 453-8700 or (989) 463-1616 for details.
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Q: How do I make a deposit to my account from a remote location?
A:
You can do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. Firstbank also offers a bank-by-mail service that allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.
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Online FAQs

How do I access eBanking?

How frequently is my Firstbank information updated?

Can I look at all of my transactions at any time?


How does bill payment work?


How long does it take to set up a new payee in the bill payment system?


Even though it takes two business days to set up a new payee, can I still enter a bill payment to the new payee during those two business days?


After I make a bill payment, how long does it take for the money to be debited from my account?


How long does it take for a payment to reach the payee?


How do I actually use the Electronic Bill Payment System?


Q: How do I access eBanking?
A:
After your Firstbank checking application has been approved, simply click on the words Personal eBanking on any of our Web pages. When using eBanking for the first time, click on the button "Click here to create or change your pin number" to set up your pin number.
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Q: How frequently is my Firstbank information updated?
A:
Firstbank updates all customer information nightly. Whether you access eBanking or contact us directly, your account information is updated nightly to reflect all account activity.
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Q: Can I look at all of my transactions at any time?
A:
Yes, with eBanking, you have access to your account information 24 hours a day, 7 days a week!
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Q: How does bill payment work?
A:
To help you understand the process, we have provided a diagram.
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Q: How long does it take to set up a new payee in the bill payment system?
A:
Once you have entered a new payee into the Electronic Bill Payment System, it takes two business days to set up the payee to receive payments.
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Q: Even though it takes two business days to set up a new payee, can I still enter a bill payment to the new payee during those two business days?
A:
Yes. You may enter a payment to your new payee immediately; however, the payment will not actually be made until the payee is set up. Any payments made to the payee before the payee is added to the system will be delayed in reaching the payee by approximately two business days.
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Q: After I make a bill payment, how long does it take for the money to be debited from my account?
A:
The money will be debited electronically from your account within 1-3 business days starting on the business day following the payment date. If you make a payment on Monday, you can expect the money to be debited from your account by Wednesday or Thursday of the same week.
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Q: How long does it take for a payment to reach the payee?
A:
A payment that generates an ACH payment will credit the payee's account within 1-3 business days; whereas, a paper check will take up to 5 days.
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Q: How do I actually use the Electronic Bill Payment System?
A:
Step-by-step instructions can be accessed by pressing the help button within eBanking.
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